Operations and Infrastructure

Operations and Infrastructure will differ for every organisation depending on the type of business, their industry and stage of business evolution. Everything that happens within an organisation to keep it operating and earning revenue is referred to collectively as business operations. Operations are key to running a business effectively and efficiently so it is important that business owners understand the systems, equipment, legal requirements, people, and financial processes required to help the organisation function and succeed. In addition to these critical functions, it is essential that organisations exercise effective sales, marketing and communications with their customers; deliver products and services in an efficient and timely manner; and continuously invest in product development to remain competitive.