Managing My Customers Package Contents
Customer strategy and marketing plan
1. Marketing Plan (SMB)
2. Business Development & Marketing Procedure (SMB)
3. Sales Strategy & Plan (SMB)
4. Social Media Plan (SMB)
5. Tactical Marketing Plan (SMB)
6. Marketing Plan Preparation Guidelines (SMB)
7. Self-Assessment for Sales and Marketing Plans (SMB)
8. Marketing Plan Development Checklist (SMB)
9. New Product Launch Announcement Letter
Customer policies, procedures and guidelines
10. Complaints and Grievances Policy & Procedure (SMB)
11. Customer Service Policy (SMB)
12. Responsible Marketing Policy (SMB)
13. Marketing Schedule (SMB)
Customer satisfaction management and feedback
14. Customer Feedback Form (SMB)
15. Customer Complaint Form (SMB)
16. Customer Complaints Log (SMB)
17. Complaint Handling Procedure (SMB)
Customer Relationship management
18. Customer Engagement Methods (SMB)
19. Customer Service Charter (SMB)
20. Customer Service Summary Report (SMB)
21. Customer Enquiries Log (SMB)
Sales and customer reporting
22. Monthly Sales Report (SMB)