Business Administration Package Contents
Leadership and meeting tools and techniques
1. Agenda Items Request
2. Appointments Diary
3. Meeting Agenda
4. Circulation List
5. Minutes of Meeting
File management
6. Confidential File Register
7. File Movement Register
8. File Register
9. Records Storage and Disposal Register
10. Request to Access Public Documents
Customer interactions (in person/telephone/mail)
11. Telephone Message Slip
12. Appointments Policy & Procedure
Day to day activities support tools
13. Catering Request
14. Meeting Room Booking Register
15. Outgoing Mail Register
16. Timesheet Template
17. To Do List
Operations Policies & Procedures & Guidelines
18. Archiving Files Policy & Procedure (SMB)
19. Communications Policy & Procedure (SMB)
20. Conducting Meetings Policy & Procedure (SMB)
21. Equipment Consumables Policy & Procedure (SMB)
22. File Management Policy & Procedure (SMB)
23. Incoming Mail Policy & Procedure (SMB)
24. Incoming Telephone Calls Policy & Procedure (SMB)
25. Organising Meetings Policy & Procedure (SMB)
26. Outgoing Mail Policy & Procedure (SMB)
27. Outgoing Telephone Calls Policy & Procedure (SMB)
28. Paper Conservation Policy & Procedure (SMB)
29. Taking Meeting Minutes Policy & Procedure (SMB)
30. Tracking Files Policy & Procedure (SMB)